FreeAgent Outage: Is FreeAgent Down or Not Working Right Now?
If you rely on FreeAgent to manage your invoices, expenses or payroll, even a short outage can throw your working day off course. Whether you can’t log in, your bank feeds have stopped updating, or the dashboard simply won’t load, you’re probably here to find out one thing: is this a wider FreeAgent outage, or is the problem sitting on your end? This page brings together the most common causes of FreeAgent not working, along with practical steps you can take before reaching out to customer service.
Is FreeAgent Down Today, or Is It Just You?
Outages affecting cloud accounting software like FreeAgent are usually short-lived, but they can still disrupt invoicing, VAT submissions or payroll runs at exactly the wrong moment. The reports at the top of this page show what other UK users are currently experiencing, which is often the quickest way to tell whether an issue is widespread or local to your device.
Before assuming the worst, it’s worth ruling out a few things on your side. A problem affecting only you is far more common than a full FreeAgent outage, and it’s usually much quicker to fix.
Common FreeAgent Faults and How to Fix Them
Most issues reported with FreeAgent fall into a handful of recognisable categories. The table below covers the faults UK users encounter most often, along with sensible first steps to try.
| Fault | Likely Cause | What to Try |
|---|---|---|
| Can’t log in to your account | Incorrect credentials, expired session, or a browser cache issue | Double-check your email and password, reset your password if needed, and clear your browser cache before trying again |
| Dashboard won’t load or spins indefinitely | Temporary server load or a slow internet connection | Wait a few minutes, refresh the page, and try a different browser or device |
| Bank feeds not updating | A delay in the bank’s data feed or a disconnected bank connection | Check your bank feed status in FreeAgent’s banking section and reconnect the feed if it shows as disconnected |
| Invoices not sending to clients | Email delivery issue or an incorrect client email address | Verify the client’s email address, check your sent items, and resend the invoice |
| Mobile app not syncing with the web version | Outdated app version or a temporary connectivity issue | Update the app to the latest version, log out and back in, and check your mobile data or Wi-Fi connection |
| Reports or figures showing outdated data | Cached data in your browser | Force a page refresh or log out and log back in to reload current figures |
What Do FreeAgent Error Messages Mean?
Occasionally, FreeAgent will display a general error rather than simply failing to load. These are usually standard web service errors rather than issues unique to FreeAgent, but knowing what they typically indicate can save you time.
| Error Type | What It Usually Means | Suggested Action |
|---|---|---|
| 500 Internal Server Error | A problem on FreeAgent’s servers rather than with your device | Wait a short while and refresh the page; the issue should resolve on its own |
| 503 Service Unavailable | The service is temporarily overloaded or undergoing maintenance | Try again in a few minutes, as this is usually short term |
| Page Timeout | The connection between your browser and FreeAgent’s servers has been interrupted | Check your internet connection and reload the page |
| Session Expired | You’ve been logged out automatically after a period of inactivity | Simply log back in with your usual credentials |
Quick Checks Before You Contact Support
Before assuming FreeAgent is down for everyone, it’s worth working through a short checklist. Most problems reported as an outage turn out to be something simpler.
- Refresh the page or restart your browser
- Clear your browser’s cache and cookies
- Try a different browser or an incognito/private window
- Check your internet connection is stable
- Log out completely, then log back in
- Update the FreeAgent mobile app if you’re using it
- Check the reports at the top of this page to see if others are affected
When to Contact FreeAgent Customer Service
If you’ve worked through the checks above and FreeAgent still isn’t working, or if the issue seems to affect several users at once, it’s time to get in touch directly. This is especially important if you’re up against a VAT deadline or need to run payroll and the fault is preventing you from doing so.
You can reach FreeAgent’s support team and check their official status updates through the FreeAgent website or their dedicated support pages. Having your account details and a brief description of the problem ready will help them assist you more quickly.
A short delay with your accounting software is frustrating, but most FreeAgent issues clear up within minutes once you’ve ruled out the basics on your own device.
Keep an eye on the reports at the top of this page if you want to know whether other FreeAgent users across the UK are experiencing the same problem right now. Checking back here regularly is often the fastest way to spot a genuine outage before it’s officially confirmed.
