Salesforce Outage: Is It Down Right Now, or Just Your System?
If Salesforce has suddenly stopped working, you’re probably wondering whether it’s a wider outage affecting other UK businesses, or something specific to your own account or network. The good news is you can usually find out within a few minutes. This guide walks you through how to check, what you can try yourself, and when it’s worth getting in touch with Salesforce support.
At the top of this page, you’ll find live outage reports submitted by other users, which is often the quickest way to see if you’re not alone. Below, we’ve put together practical steps to help you troubleshoot the problem and get back to work.
Is This a Known Salesforce Outage?
Before you start troubleshooting on your end, it’s worth ruling out a service-wide issue first. Salesforce runs on a distributed infrastructure across multiple data centres, so problems can sometimes affect specific instances or regions rather than the whole platform.
The official Salesforce Trust status page shows real-time system performance and any ongoing incidents. It’s the most reliable place to confirm whether there’s a genuine fault on their side, and it lists your specific instance if you’re logged in.
If the status page shows everything running normally, the issue is more likely to be local to your device, browser or network rather than a Salesforce-wide problem.
Common Reasons Salesforce Might Not Be Working
When Salesforce won’t load, throws errors, or behaves unexpectedly, the cause usually falls into one of a handful of categories. Understanding where the problem sits helps you fix it faster.
- Browser issues: outdated cache, cookies or an unsupported browser version
- Network problems: unstable Wi-Fi, VPN conflicts or firewall restrictions
- Account-level issues: expired sessions, permission changes or password resets
- Integration faults: third-party apps or custom code causing errors within your org
- Platform-wide outages: rare, but possible during maintenance windows or unexpected failures
Quick Fixes to Try First
Before contacting anyone, a few simple checks often resolve the problem in minutes. Work through these in order.
- Refresh the page or restart your browser completely
- Clear your browser cache and cookies, then log back in
- Try a different browser or an incognito/private window
- Check your internet connection and try a different network if possible
- Disable any VPN temporarily, as some configurations block Salesforce servers
- Confirm you’re using a supported browser version, as Salesforce periodically retires older ones
Table: Frequent Salesforce Faults and Solutions
| Fault | Likely Cause | Suggested Fix |
|---|---|---|
| Page won’t load or spins indefinitely | Browser cache conflict or slow connection | Clear cache, refresh, or try a different network |
| Login page keeps reloading | Session token issue or cookie block | Clear cookies and log in again |
| Reports or dashboards not updating | Data sync delay or cached view | Refresh the report manually or check sync settings |
| Custom app or integration failing | Third-party API fault or code error | Check integration logs or disable the app temporarily |
| Slow performance across the org | High server load or large data volumes | Check Salesforce status page and optimise queries if custom-built |
Table: Common Salesforce Error Codes
| Error Code | Meaning | What to Do |
|---|---|---|
| INVALID_SESSION_ID | Your session has expired or is no longer valid | Log out and log back in to generate a fresh session |
| REQUEST_LIMIT_EXCEEDED | Your organisation has hit its API call limit | Wait for the limit to reset or contact your Salesforce admin |
| UNABLE_TO_LOCK_ROW | A record is locked by another process | Retry the action after a short wait |
| INSUFFICIENT_ACCESS_OR_READONLY | You don’t have permission to view or edit the record | Ask your admin to review your user permissions |
When to Contact Salesforce Support
If you’ve checked the status page, ruled out local network problems, and the fault persists, it’s time to escalate. This is especially true if the issue affects your whole team, not just your individual login.
Here’s when reaching out makes sense:
- The status page confirms an active incident but offers no clear resolution time
- Multiple users in your organisation are affected simultaneously
- Error codes persist after trying the fixes above
- Data appears to be missing, duplicated or corrupted
You can raise a case directly through the Salesforce Help Centre, where you’ll also find documentation specific to your edition and setup. If your organisation has a dedicated Salesforce admin, it’s worth looping them in too, as they may have visibility into settings or integrations you don’t have access to.
Keep an Eye on Live Reports
Outages don’t always come with an obvious warning, but user reports often surface faster than official updates. Check the reports at the top of this page regularly if you suspect a wider issue, and revisit the Salesforce status page for confirmed details.
If you’ve worked through the steps above and you’re still stuck, don’t waste time guessing. Get in touch with Salesforce support directly, or check in with your admin team, so you can get back to business without unnecessary delay.
