Skyscanner Outage: Is Skyscanner Down or Not Working Right Now?
If Skyscanner has stopped working while you’re trying to search for flights, hotels or car hire, you’re probably wondering whether it’s a wider Skyscanner outage or something wrong on your end. Take a look at the live outage reports at the top of this page first, they’re submitted by other UK users experiencing similar issues right now. If lots of people are reporting the same problem, it’s likely a genuine service fault rather than something specific to your device.
Below, you’ll find practical steps to try yourself, plus guidance on when it’s worth contacting Skyscanner’s customer service team directly.
Is This a Skyscanner Outage or a Local Problem?
Before assuming the worst, it helps to rule out simple explanations. Most reported issues with Skyscanner turn out to be temporary glitches, browser problems or connectivity hiccups rather than a full-scale outage affecting everyone.
Check the reports at the top of this page to see if others in the UK are flagging the same fault. If reports are spiking, Skyscanner may be experiencing a genuine service disruption. If you seem to be the only one affected, the problem is more likely on your side, and there’s a good chance you can fix it in a few minutes.
Quick Fixes to Try Before Contacting Skyscanner
Many “Skyscanner not working” issues are resolved with a handful of straightforward checks. Work through these before assuming there’s a bigger problem:
- Refresh the page or fully close and reopen the app
- Check your mobile phone or broadband connection is stable
- Clear your browser’s cache and cookies, or update the Skyscanner app to the latest version
- Try a different browser or device to see if the issue persists
- Disable any VPN or ad-blocker temporarily, as these can interfere with search results
- Log out and log back into your Skyscanner account
If you’re specifically struggling to complete a booking, try searching again with slightly different dates or destinations. Sometimes a fault only affects certain routes or specific search combinations, rather than the whole platform.
Common Skyscanner Faults and How to Fix Them
Here’s a quick reference table covering the issues UK users report most often, along with sensible first steps.
| Common Fault | Likely Cause | Suggested Fix |
|---|---|---|
| Search results won’t load | Connectivity issue or temporary server fault | Refresh the page, check your connection, try again in a few minutes |
| Prices keep changing or disappearing | Live pricing updates from airline or agent partners | Refresh your search and compare results across a couple of attempts |
| App crashes or freezes | Outdated app version or device storage issue | Update the app, restart your device, reinstall if the problem continues |
| Booking link redirects incorrectly | Issue with the partner site Skyscanner links to | Try booking directly on the airline or agent’s official website instead |
| Can’t log into your account | Incorrect credentials or temporary account fault | Reset your password or try logging in via a different method (email, Google, Facebook) |
Common Skyscanner Error Codes
Error messages can be frustrating, but they usually point to a specific fault rather than a full Skyscanner outage. If you see an error not listed here, it’s best to search for it directly on Skyscanner’s official help resources rather than guess at a fix.
| Error Message | What It Usually Means | What to Do |
|---|---|---|
| “Something went wrong, please try again” | Temporary server or connection fault | Wait a few minutes, then repeat your search |
| “No results found” | Search filters too narrow or a partner data issue | Broaden your dates or destinations and search again |
| “Session expired” | Your search or booking session has timed out | Restart your search from scratch |
When Should You Contact Skyscanner Customer Service?
If you’ve worked through the checks above and Skyscanner is still down, not working properly, or throwing up errors, it’s time to get in touch directly. This is especially important if you have a time-sensitive booking or a confirmed reservation affected by the issue.
You can find current help articles, FAQs and contact options on the official Skyscanner support page. Since Skyscanner mainly compares deals from airlines, hotels and travel agents, any problem relating to a completed booking (such as changes or refunds) usually needs to be resolved with the specific provider you booked through, not Skyscanner itself.
Remember: Skyscanner is a comparison service. For issues after you’ve completed a booking, your airline, hotel or travel agent will usually be the right point of contact.
Keep an Eye on Live Outage Reports
Service faults can appear suddenly and often get resolved just as quickly. Keep checking the outage reports at the top of this page for real-time updates from other UK users, and try the fixes above if Skyscanner isn’t working for you right now.
If the problem continues, don’t hesitate to reach out to Skyscanner directly through their official support channels for further help.
