Morrisons Outage: Is the Website or App Down Right Now?
If you’ve landed here, chances are you’re trying to shop online, check your More Card points or arrange a delivery slot, and something isn’t working as it should. A Morrisons outage can affect anything from the main website to the mobile app or online grocery ordering system. Before you assume the fault is yours, it’s worth checking whether other shoppers across the UK are reporting the same problem.
This page brings together the most common Morrisons problems, practical troubleshooting steps you can try yourself, and guidance on when it’s time to get in touch with customer service directly.
Is There a Morrisons Outage Today?
Outages at Morrisons usually fall into one of a few categories: the website is completely down, the app won’t load or crashes, online orders won’t process, or the More Card rewards system isn’t tracking points correctly. These issues can stem from server maintenance, high traffic during peak shopping hours, or genuine technical faults on Morrisons’ side.
Scroll up to see live reports from other users on this page. If several people are flagging the same fault around the same time, it’s likely a wider outage rather than an issue with your device or connection.
Common Signs of a Morrisons Service Problem
- The website won’t load or shows a server error message
- The Morrisons app freezes, crashes or won’t open
- Online grocery orders fail at checkout or payment stage
- Delivery slots aren’t showing as available despite normal demand
- More Card points aren’t updating after a shop
- Click & Collect confirmations aren’t arriving
What to Try Before Contacting Morrisons
Most login problems, slow pages or app glitches can be fixed with a few simple checks. Working through these first will save you time and rule out anything on your end before you assume there’s a wider fault.
- Refresh the page or restart the app to clear any temporary glitches.
- Check your internet connection using another website or app to confirm it’s stable.
- Clear your browser cache and cookies, or update the Morrisons app to the latest version.
- Try a different device or browser to see if the issue is specific to one setup.
- Log out and back in again, particularly if points, orders or account details aren’t showing correctly.
- Check for scheduled maintenance, which Morrisons sometimes carries out overnight or during quieter periods.
If the problem persists after trying these steps and other shoppers are reporting the same fault, it’s likely a genuine Morrisons outage rather than something you can fix on your own.
Frequent Morrisons Faults and How to Solve Them
Below is a quick reference table covering the faults most commonly reported by Morrisons customers, along with sensible first steps to try.
| Fault | Possible Cause | Suggested Fix |
|---|---|---|
| Website won’t load | Server issue or high traffic | Wait a few minutes and refresh, or try again later |
| App keeps crashing | Outdated app version or device compatibility | Update the app via the App Store or Google Play, then restart your device |
| Checkout not working | Payment gateway fault or session timeout | Clear your basket, log back in and try checking out again |
| No delivery slots showing | High demand or system fault | Check again later in the day, as slots are released at set times |
| More Card points missing | Delay in system syncing | Allow up to 48 hours, then contact customer service if still missing |
| Click & Collect confirmation missing | Email delivery delay or account sync issue | Check your Morrisons account order history directly |
Common Morrisons Error Codes
Error codes can be frustrating, especially when they don’t explain what’s actually gone wrong. Here are some of the messages shoppers most commonly encounter, along with general guidance on what to do.
| Error Message | What It Usually Means | What to Do |
|---|---|---|
| “Something went wrong” | Generic system error, often temporary | Refresh the page or restart the app and try again shortly |
| “Session expired” | You’ve been logged out automatically | Log back in and repeat your action |
| “Unable to process payment” | Payment gateway issue or card details fault | Check your card details are correct, or try an alternative payment method |
| “Page not found” | Broken link or site update in progress | Return to the Morrisons homepage and navigate from there |
When Should You Contact Morrisons Customer Service?
If you’ve worked through the troubleshooting steps above and the problem still hasn’t cleared up, it’s time to reach out directly. This is especially important if you’ve been charged for an order that didn’t go through, or if a delivery hasn’t arrived as expected.
You can get in touch with Morrisons customer service through their official help and contact page, where you’ll find options for online orders, More Card queries and general store enquiries.
Information Worth Having Ready
- Your order number or delivery reference, if applicable
- The device and browser or app version you’re using
- A screenshot of any error message you’ve received
- The time the problem started and whether it’s still ongoing
Having these details to hand will help Morrisons’ support team resolve your issue more quickly, particularly if it turns out to be linked to a wider technical fault rather than something specific to your account.
Keep an Eye on This Page
Outages don’t tend to last long, but they can be disruptive if you’re trying to get your weekly shop sorted or collect an order on time. Check back here for the latest user reports, and use the troubleshooting steps above as your first port of call whenever something isn’t working properly.
If you’re still stuck, don’t hesitate to reach out to Morrisons directly through their official contact channels for further support.
