Microsoft Copilot Outage: Is It Down or Is It Just You?
If Microsoft Copilot isn’t working for you right now, you’re probably wondering whether it’s a wider outage or something specific to your device. You’re in the right place. Above, you’ll find live reports from other UK users experiencing similar problems, which is often the quickest way to confirm whether there’s a genuine fault affecting the service.
Below, we’ll walk you through what typically causes Microsoft Copilot to stop working, quick fixes you can try yourself, and when it’s worth reaching out to Microsoft directly.
Common Signs of a Microsoft Copilot Outage
Copilot issues tend to fall into a few recognisable patterns. Knowing what you’re dealing with helps you decide whether to wait it out or start troubleshooting.
- Copilot fails to load or shows a blank screen
- Responses are delayed, cut off, or never arrive
- You receive an error message when submitting a prompt
- Copilot won’t sign you in, or repeatedly logs you out
- Features like image generation or voice input aren’t responding
If several of these are happening at once, and other users are reporting the same thing, it’s likely a broader service problem rather than an issue with your setup.
Quick Checks Before You Assume It’s Down
Before concluding there’s a full outage, it’s worth ruling out the simple things first. Most Copilot problems on the consumer side turn out to be local rather than a Microsoft-wide fault.
- Check your internet connection is stable, try loading another website to confirm
- Refresh the page or fully close and reopen the Copilot app
- Sign out of your Microsoft account and sign back in
- Clear your browser’s cache and cookies if you’re using Copilot on the web
- Update your browser or app to the latest version
- Try accessing Copilot from a different device or network
If Copilot works fine on another device or connection, the problem is almost certainly local to your original setup rather than a service-wide issue.
Frequent Copilot Faults and How to Fix Them
Here’s a breakdown of the issues UK users report most often, along with practical steps to resolve them.
| Fault | Likely Cause | Suggested Fix |
|---|---|---|
| Copilot won’t open or load | Browser cache issue or temporary server problem | Clear cache, try a different browser, or check for ongoing outage reports above |
| Login loop or repeated sign-outs | Expired session or account sync issue | Sign out completely, restart the device, then sign back in |
| Slow or no responses | High demand on Microsoft’s servers or a weak connection | Wait a few minutes and retry, or switch to a more stable network |
| Copilot in Windows won’t open | Outdated Windows build or app glitch | Check for Windows updates and restart the app |
| Image or voice features unresponsive | Feature-specific service issue | Try a text-only prompt to confirm if the core service is working |
Common Microsoft Copilot Error Codes
Error codes can help you understand whether the problem is on your end or with the service itself. Below are some that Microsoft has documented publicly.
| Error Code or Message | What It Usually Means | What To Do |
|---|---|---|
| “Something went wrong” | General service error, often temporary | Refresh the page and try again after a few minutes |
| “You’ve reached your limit” | Usage limit reached for your account tier | Wait for the limit to reset or check your subscription level |
| “Unable to connect” | Network or connectivity problem | Check your internet connection and firewall settings |
If you see an error code not listed here, it’s worth checking Microsoft’s official Copilot support page for the most current guidance, as error messages can change as the service is updated.
Is the Problem With Your Account or a Wider Fault?
One of the easiest ways to tell the difference is by checking whether other Microsoft services are affected too. If Outlook, Teams, or your Microsoft 365 apps are working fine but Copilot isn’t, the fault is likely isolated to Copilot itself.
If reports above show a spike in complaints from other UK users around the same time as your issue, it’s a strong signal that Microsoft is dealing with a genuine outage rather than an isolated fault.
Outages, when they do happen, are usually resolved within a short window. Microsoft doesn’t typically publish detailed incident reports for consumer-facing Copilot issues, so real-time user reports remain one of the most reliable indicators for UK users trying to work out what’s going on.
When to Contact Microsoft Support
If you’ve tried the steps above and Copilot still isn’t working, it’s time to get in touch directly. This is especially worth doing if the problem persists for more than an hour or if it’s affecting your ability to use a paid Copilot Pro subscription.
- Visit the official Microsoft Copilot support page for troubleshooting guides and contact options
- Check your Microsoft account settings to confirm your subscription and billing status are correct
- Have details ready, such as the device, browser, and any error messages you’ve seen
Providing specific details when you contact support speeds up the process considerably, since Microsoft’s team can pinpoint the fault faster with clear information.
Keep an Eye on Live Reports
Checking back on this page is one of the simplest ways to stay informed if Copilot problems continue. Live user reports at the top of this page update as new issues are submitted, giving you a real-time picture of whether the fault is widespread or specific to your setup.
If you’re still stuck after trying the fixes above, don’t hesitate to reach out to Microsoft’s support team directly for further help with your account or subscription.
