Xero Outage: Is Xero Down or Not Working Right Now?
If Xero is not working for you right now, you’re probably wondering whether it’s a wider Xero outage affecting other UK users or something specific to your account or device. Take a look at the live reports at the top of this page first, they’re submitted by other users and give you a quick sense of whether there’s a genuine fault on Xero’s side. Below, you’ll find practical steps to try, plus guidance on when it’s time to get in touch with Xero support directly.
Is This a Known Xero Outage?
Xero is used daily by hundreds of thousands of UK sole traders, small businesses and accountants for invoicing, payroll and bank reconciliation. When it goes down, even briefly, it can disrupt time-sensitive tasks like sending invoices or running payroll on schedule.
Before assuming a fault on your end, check the outage reports above. If several people in different parts of the UK are reporting the same problem at the same time, it’s likely a genuine service issue rather than something local to your setup.
Common Reasons Xero Isn’t Working
Most problems with Xero fall into a handful of predictable categories. Working through these methodically usually resolves things faster than waiting it out.
| Fault | Likely Cause | What to Try |
|---|---|---|
| Xero won’t load at all | Browser cache issue or local network problem | Clear your browser cache and cookies, then try a different browser or device |
| Login page keeps refreshing or fails | Session or authentication fault | Log out fully, close the browser, and log back in on a fresh session |
| Invoices or bank feeds not syncing | Delay in Xero’s backend processing or a connection issue with your bank | Wait a short while and refresh; check your bank feed connection status within Xero |
| Slow performance or pages timing out | High server load or a temporary Xero-side fault | Check the outage reports above; try again in a few minutes |
| Mobile app not syncing with desktop | App cache or outdated version | Update the Xero app to the latest version and restart your phone |
Common Xero Error Codes and Messages
Some errors are generic web service faults rather than anything Xero-specific, but recognising them helps you know whether the problem sits with Xero’s servers or your own connection.
| Error Code / Message | What It Usually Means | Suggested Fix |
|---|---|---|
| 500 Internal Server Error | A problem on Xero’s server side | Wait a few minutes and reload the page; this is usually temporary |
| 502 Bad Gateway | Xero’s servers are struggling to communicate properly | Refresh after a short pause; check for wider outage reports |
| 503 Service Unavailable | Xero is temporarily overloaded or under maintenance | Try again shortly; this typically resolves within minutes |
| 504 Gateway Timeout | The server took too long to respond | Check your own internet connection first, then retry |
| “Session expired” message | Your login session timed out | Log in again; avoid leaving Xero idle for long periods |
What to Try Before Contacting Support
Before you pick up the phone or start a support chat, it’s worth ruling out the simple things. Most Xero problems that feel like an outage turn out to be local and quick to fix.
- Check your own internet connection is stable by loading another website
- Restart your router if pages are loading slowly across the board
- Try Xero in an incognito or private browser window to rule out extensions or cached data
- Confirm you’re using a supported, up to date browser
- Log out and back in to refresh your session
- Check the outage reports at the top of this page for a pattern of similar issues
If the issue is affecting only you and persists after trying the steps above, it’s more likely to be a local network or browser issue than a genuine Xero outage.
When to Contact Xero Customer Service
If you’ve worked through the checklist above and Xero still isn’t working, or if the outage reports on this page confirm a wider fault, it’s time to reach out directly. Xero provides support through its help centre, where you can also check for any announced service disruptions.
You can visit the official Xero UK website for account access, or head to Xero Central to contact their support team directly if the problem continues.
Keep an Eye on Live Reports
Outages don’t tend to last long, but when you’re relying on Xero for invoicing, payroll or VAT deadlines, even a short disruption feels significant. Bookmark this page and check back if Xero stops working again, the live reports at the top will tell you straight away whether it’s a wider fault or worth troubleshooting on your end. If you’re still stuck after trying the steps above, don’t hesitate to contact Xero support directly for a proper resolution.
