Rightmove Outage: Is Rightmove Down or Not Working Right Now?
If Rightmove is not working for you right now, you’re not alone in wondering whether it’s a wider outage or just a hiccup on your end. This page brings together the most common causes of a Rightmove outage, quick fixes you can try yourself, and guidance on when it’s worth getting in touch with customer service.
Rightmove is one of the UK’s most visited property portals, used daily by home hunters, tenants, landlords and estate agents across England, Scotland and Wales. When it goes down, even briefly, it can disrupt property searches, viewings arranged through the app, and communication with agents.
Is Rightmove Down Right Now?
Before assuming the worst, take a look at the live outage reports at the top of this page. These are submitted by other UK users experiencing similar issues, which helps you quickly see whether a fault is widespread or limited to your device.
A genuine Rightmove outage usually affects many people at once, often across the same region or device type. If reports are scattered or you’re the only one seeing a problem, the issue is more likely to sit with your connection, browser or the app itself.
Common Reasons Rightmove Isn’t Working
Most problems with Rightmove fall into a handful of recognisable categories. Knowing what’s typical can save you time before you consider contacting support.
- Server-side issues affecting the website or app for many users at once
- Scheduled maintenance during quieter overnight hours
- Slow or unstable mobile data or broadband connections
- Outdated versions of the Rightmove app on iOS or Android
- Browser cache or cookie conflicts on desktop
- Temporary spikes in traffic, for example after a popular new listing goes live
Frequent Faults and How to Fix Them
| Fault | Likely Cause | Suggested Fix |
|---|---|---|
| Property search results not loading | Slow connection or temporary server load | Refresh the page, check your Wi-Fi or mobile data, and try again in a few minutes |
| App crashes on opening | Outdated app version or corrupted cache | Update the app via the App Store or Google Play, then restart your phone |
| Images or floor plans not displaying | Browser cache issue or slow connection | Clear your browser cache or try a different browser |
| Unable to log in to your account | Incorrect details or temporary account sync issue | Reset your password and confirm you’re using the correct email address |
| Saved searches or alerts not updating | Notification settings or app permissions | Check notification permissions in your phone settings and within the app |
| Website loads but appears broken or unstyled | Outdated browser or blocked scripts | Update your browser and disable ad blockers temporarily |
Common Error Messages and What They Mean
When Rightmove or your browser struggles to connect, you may see a generic error message rather than anything specific to the property listings themselves. These are standard web errors and not unique to Rightmove, but recognising them helps you understand where the problem sits.
| Error Message | What It Usually Means | What To Try |
|---|---|---|
| 504 Gateway Timeout | The server took too long to respond, often during high traffic | Wait a few minutes and refresh the page |
| “This site can’t be reached” | Connection issue between your device and the website | Check your internet connection or try a different network |
| “Something went wrong” (in-app) | Temporary glitch within the app | Force close and reopen the app, or reinstall it |
| 503 Service Unavailable | Server is temporarily overloaded or under maintenance | Try again shortly, as this usually resolves on its own |
Quick Checks Before You Report a Problem
Working through a short checklist can often solve the issue in minutes, without needing to contact anyone.
- Restart your router or switch between Wi-Fi and mobile data
- Close and reopen the Rightmove app fully, rather than just minimising it
- Check for pending app updates in the App Store or Google Play
- Clear your browser’s cache and cookies if using the website
- Try accessing Rightmove from a different device to rule out a device-specific fault
If the problem persists across multiple devices and networks, it’s more likely to be a genuine outage rather than something on your end.
When to Contact Rightmove Customer Service
If you’ve worked through the checks above and Rightmove still isn’t working, it’s worth reaching out directly. This is particularly important if you’re an agent unable to manage listings, or a user who can’t access an account tied to an active property search or viewing.
You can find official support options and the latest guidance on the Rightmove website. Their help section is the most reliable place for confirmed updates on service issues, rather than relying on unofficial sources.
Keep an Eye on Live Reports
Outages tend to be short-lived, but knowing whether a problem is widespread saves you time and frustration. Check the live reports at the top of this page whenever Rightmove feels slow, unresponsive or completely down.
If you’re currently experiencing issues, add your own report above to help other UK users get a clearer picture of what’s happening right now.
