BT outage? Current status & live reports

BT Outage: Is BT Down Right Now or Is It Just You?

Spotted a BT outage while trying to check your emails, stream something on BT TV or make a call? You’re not alone. Before you panic or ring customer service, it’s worth working out whether the fault sits with BT’s network or with your own home setup. This guide walks you through the checks and fixes that sort out most BT problems in minutes.

Is it a BT outage or a problem with your own connection?

The reports at the top of this page show what other BT customers are currently experiencing. If you’re seeing a spike in complaints from your area, there’s a good chance BT has a known fault affecting broadband, landline or TV services locally.

If nobody else seems to be reporting anything, the issue is more likely to be with your Hub, wiring or a device in your home. Either way, a few quick checks will tell you which camp you’re in.

Signs it’s a wider BT outage

• Several users nearby report the same problem at the same time.
• Your broadband, landline and TV all stop working together, with no obvious local cause.
• The Hub lights show a connection attempt but never settle into a stable state.

Signs the fault is local to you

• Only one device in your home is affected, while others connect fine.
• The problem started right after a power cut, a house move or new wiring work.
• Restarting the Hub temporarily fixes things, but the issue keeps coming back.

Quick fixes to try before contacting BT

Most BT faults, whether it’s broadband not working, a landline down or a TV box freezing, can be resolved with a handful of straightforward steps. Work through these before assuming the worst.

• Switch your BT Hub off at the wall, wait around 30 seconds, then switch it back on.
• Check all cables are firmly plugged in, particularly the one running from the master socket to the Hub.
• Try connecting a different device to rule out a fault with your laptop, phone or smart TV.
• Move closer to the Hub temporarily to see if a weak Wi-Fi signal is the real problem.
• Restart your router’s connected devices, including smart speakers or streaming sticks.

If your Hub lights are flashing orange or red rather than solid white or blue, this usually points to a connection issue rather than a fault with your own devices.

Common BT faults and how to solve them

Here’s a quick reference table covering the issues BT customers report most often, along with the steps worth trying first.

Understanding your BT Hub lights

Your BT Hub uses light colours to show its current status, which can help you narrow down where a fault sits before you get in touch with BT.

When to contact BT customer service

If you’ve restarted your equipment, checked your cables and confirmed there’s no wider outage in your area, it’s time to get in touch directly. This is also the right move if the fault has lasted more than a few hours or keeps returning.

• You’ve followed the troubleshooting steps above with no improvement.
• Other BT customers nearby aren’t reporting the same problem.
• The fault affects your ability to make emergency calls.
• You need an update on an existing reported fault.

You can check service status, run diagnostics or speak to BT directly through their official BT Help and Support page, where you’ll also find live guidance tailored to your account.

Keep an eye on this page

Outages don’t usually last long, and most BT faults get sorted once engineers identify the cause. Bookmark this page and check back if you’re waiting on a fix, as new reports from other users appear here in real time.

If your BT service is down right now, take a look at the latest reports above, work through the checks in this guide, and reach out to BT directly if the problem persists.